ERP Microsoft Dynamics Specialist in Dakar, Sanegal

ERP Microsoft Dynamics Specialist in Dakar: Do you want to make a difference by addressing the growing needs of people affected by conflicts and challenges globally and play an important role in one of the world’s leading humanitarian organizations? Now you have the chance. If you have a strong supply chain background, have a talent for understanding how ERP systems work and you are eager to train colleagues to be equipped for better support, you might be the one we are looking for.

  • Titre de la position: ERP / Microsoft Dynamics Specialist – Supply Chain focus
  • Supervisée par: Regional Supply Chain Manager
  • Duty Station: Dakar, Sénégal
  • Area of Operation: Afrique de l’Ouest et Afrique du Nord au sein de la Région Afrique de l’Ouest, Afrique du Nord et Amérique latine (WANALA) du Conseil danois pour les réfugiés
  • Période considérée: 12 mois (jusqu’au 31 décembre 2023)
  • Type de contrat: Expatrié (contrat international)
  • Salary & Benefits: Non Management G – niveau 1, Unaccompanied position

About the job

DRC introduced a new global ERP system in 2019, Microsoft Dynamics 365 (internally called DRC Dynamics). The ERP system launch led to constant effort for further implementation, support, and optimisation. Supply Chain functionalities are still to be implemented in a third of our operations. In order to complete the roll out in all countries, we are recruiting additional support staff to provide direct training of users and support country offices to be fully operational in DRC Dynamics.

The ERP Specialist with Supply Chain focus will report to the Regional Supply Chain Manager in DRC’s WANALA (West Africa, North Africa, Latin America) Regional Office. The ERP Specialist with Supply Chain focus will be part of the team dedicated to DRC Dynamics further roll-out.

The overall role of this position is to support the implementation of Microsoft Dynamics to handle Supply Chain processes in the outstanding operations from WANALA, across all the phases of implementation.

The main duties and responsibilities will be:

  • Provide advisory and support to the operations for data clean-up and data migration, in line with the guidelines and tools prepared by HQ team;
  • Constant follow-up with the operations and report the status of data clean-up and training readiness;
  • Provide support for data migration in collaboration with HQ colleagues
  • Be the local focal point for the training planning;
  • Active participation in classroom trainings – address questions, facilitate and provide support for the demo sessions; etc
  • Be key resource for the hyper-care once the countries start using Microsoft Dynamics to handle Supply Chain processes (procurement, fixed assets).
  • Be ready to be deployed to the operations whenever extra support is needed to get used to the new way of working (in-situ hyper-care)
  • Gather lessons learned from the roll-out efforts and provide feedback to HQ team
  • Support the Regional and Country offices to incorporate “off-line” data into DRC Dynamics
  • Proactive follow-up on system usage and quality concerns

Key stakeholders:

  • HQ, Regional and Country Offices
  • ERP implementation team and Competency Center
  • DRC Supply Chain staff and other support functions as appropriate

About you

To be successful in this role we expect the following:


  • Minimum of 5 years’ experience of Supply Chain operation with NGOs/UN or similar international organizations, preferably both HQ and field experience
  • University Degree (Supply Chain, Business administration, IT or similar), minimum Bachelor, Master preferred.
  • Experience of ERP systems (preferably Microsoft Dynamics 365)
  • Self-driven and able to work independently
  • Experience in training diverse staff group
  • Strong interpersonal skills and communication skills to reach people with different capacities and cultural background
  • English and French (fluent)


  • Structured approach to the task
  • Process oriented
  • Capable to manage and align priorities and issues/concerns
  • Able to learn quickly to adapt to new technologies/tools

All employees should master DRC’s core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.

We offer

  • Contract length: Until 31 December 2023 (with possible extension subject to available funds)
  • Profesionnal Category : G1
  • Workplace : Dakar

Conditions :

  • Unaccompanied position,
  • Housing provided in DRC’s Guesthouse, Individual housing not covered

Start date: ASAP

Salary and conditions will be in accordance with the terms and conditions of employment for civil servants of the Danish Refugee Council; Refer to the website under Vacancies.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Apply online via the link or on our page Current Vacancies at Closing date for applications: 5th of April 2023 (DRC may call for interviews ongoingly).

For questions regarding the vacancy please contact Benoit Ravidat, Regional Supply Chain Manager, or Alexandra Damaroiu, DRC Dynamics Programme Manager, Applications sent by email will not be considered.

If you have any questions or concerns regarding the online application process, please contact .

For more information about the Danish Refugee Council, please visit our website:

Job Description: Click Here

Department: Africa
Country: Senegal
Workplace: Dakar
Contract Type: Expatriate
Categories: Supply Chain
Education: Bachelor's Degree Master's Degree

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